GDPR and Policies
GDPR Statement
PRIVACY AND DATA PROCESSING STATEMENT
We have a legal obligation to retain your records for 7 years after your most recent appointment (or age 25 if this is longer), but after this period you can ask us to erase your records if you so wish. After 7 years (or age 25 if longer) we will dispose of your records safely.
Your records are stored
Electronically on our work computers. These are password protected and regular security updates to protect them.
When you supply your personal details to this service they are stored and processed for 4 reasons:
We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can refuse to provide the information, but if you were to do that we would not be able to provide treatment.
We have a ‘Legitimate Interest’ in collecting that information because without it we could not do our job effectively and safely.
We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes ‘Legitimate Interest’ but this time it is your legitimate interest.
Provided we have your consent, we may send you exercises electronically. You may withdraw this consent at any time.
We will never share your data with anyone who does not need access without your written consent. Only your practitioner has access in order that they can provide you with treatment.
You have a right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. If minimum legal period has elapsed, you can also ask us to delete your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
If you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints should initially be raised to us. We hope to satisfy any complaints however if you are not satisfied with our response you have the right to raise the matter with the Information Commissioner’s Office.
Our Refund Policy
Payments are taken at time of booking, our specialist time is important to us and there may be other people wishing to book/on a waiting list. Therefore our current guidelines are:
Full refund if notified and cancelled 2 week or more prior to booking
Less than 2 weeks notice a refund minus £20 for room hire and admin fee will be deducted from refund amount.
Less than 1 weeks notice no refund is given.
All refunds will be processed to the original payment card/account.
If you are notifying us via email please ensure our receipt confirming cancellation. Alternatively you can contact us via our website to confirm cancellation of appointment.
If you are unhappy with a service or wish to discuss a cancellation, please do get in touch with us, and we will try our best to resolve it. Thank you.
